How to Check Moving Company Credibility

Hiring a moving company means trusting strangers with your belongings. Unfortunately, not all movers operate ethically. Some companies use deceptive tactics, like adding hidden fees, refusing to deliver goods until extra payments are made, or even disappearing with belongings. Others provide low-quality service, leading to damaged or lost items. A moving scam can cost more than just money—it can cause stress and delays. The good news is that you can check moving company credibility before hiring them and avoid these issues. This guide will walk you through the key steps to choosing a reputable Boise moving and storage company. Hence, taking time to vet your movers before signing a contract will protect your belongings and give you peace of mind.

1. Dig Into the Company’s Reputation Online

Checking a company’s online reputation is the first step in determining its credibility. Reviews on platforms like Google, Yelp, Trustpilot, and the Better Business Bureau (BBB) provide insight into customer experiences. Focus on patterns in reviews—one or two bad experiences might be normal, but repeated complaints about hidden fees, damaged goods, or poor communication are red flags.

Be cautious of fake reviews. Companies sometimes inflate their ratings with paid or automated reviews. Signs of fake reviews include overly generic language, excessive praise without details, or many reviews posted in a short time. Authentic reviews typically mention specifics like how movers handled fragile items, punctuality, or professionalism.

Visit consumer protection sites such as Ripoff Report or the FMCSA complaint database to check if the company has a history of scams or unresolved complaints. The BBB is also useful for seeing how a company handles complaints—responsible businesses respond professionally and try to resolve issues.

Social media can also reveal the reputation of moving services Boise ID offers. Check their Facebook, Instagram, or LinkedIn pages to see customer interactions. If comments are turned off or filled with complaints, consider it a warning sign. Researching reviews and complaints ensures you don’t fall victim to dishonest movers.

2. Verify Licensing and Certifications

A moving company must be properly licensed to operate legally. For interstate moves, movers must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a USDOT number. This number allows you to verify their safety record, insurance status, and complaint history through the FMCSA’s database. If a company does not have a USDOT number, they are not legally authorized for long-distance moves.

For local moves, licensing requirements vary by state. Some states require a household goods moving license, while others regulate movers under state transportation departments. You can check your state’s official transportation website to confirm whether a company is licensed.

Membership in professional organizations also adds credibility. The American Trucking Associations (ATA) Moving & Storage Conference and other state moving associations require members to adhere to ethical and operational standards. Affiliations with these organizations signal a commitment to quality service.

If a mover cannot provide proof of licensing or professional membership, that’s a red flag. Legitimate local movers in Boise will have no issue sharing their credentials and may even display them on their website. Always check a mover’s legal status before booking to avoid fraudulent companies.

3. Assess Their Experience and Track Record

A company’s experience can indicate its reliability. Movers who have been in business for several years are more likely to be legitimate and professional. To check moving company credibility and history, look for business registration records, which often list the company’s start date.

Search for past complaints and lawsuits involving the company. You can do this by checking court records, consumer protection sites, and the BBB database. Frequent legal disputes or unresolved complaints suggest a pattern of poor service or unethical practices.

Another red flag is frequent name changes. Some moving companies rebrand to escape negative reviews or legal troubles. If a company has operated under multiple names in a short period, it may be hiding a history of bad business practices. You can check this by searching for former names or aliases in business directories.

Ask for references from past customers. Reputable long distance movers Idaho company should be able to provide contact information for satisfied clients. You can also check their social media and website for customer testimonials. Reliable movers will have a proven track record, a stable business name, and positive customer feedback.

4. Get a Clear, Written Estimate

A written estimate ensures transparency and prevents unexpected charges. Avoid movers who only provide verbal quotes, as they may increase the price later without documentation. A professional company should provide a detailed, itemized estimate covering labor, transportation, and extra services like packing or storage.

There are two main types of estimates:

• Binding estimate: The price is fixed unless additional services are added.
• Non-binding estimate: The final price may change based on the actual weight or time required.

Compare at least three estimates before making a decision. Be wary of lowball quotes, as some movers offer unrealistically low prices to attract customers, and then demand more money on a moving day. Scammers use this tactic to hold belongings hostage until customers pay extra fees.

A reliable mover should explain all charges upfront, provide a written contract, and have clear terms and conditions. If a company refuses to put the estimate in writing or demands a large deposit upfront, that’s a warning sign. Always read the contract carefully before signing.

5. Visit Their Physical Office (or Request a Virtual Tour)

A legitimate moving company should have a physical location. If their business address is a PO box or residential home, this is a red flag. A professional moving company will have an office, storage facility, or warehouse where they manage operations.

If possible, visit their office in person. To check moving company credibility, look for:

• Branded moving trucks and uniforms
• Organized storage and equipment
• Knowledgeable staff and office setup

If an in-person visit isn’t an option, request a virtual tour. A reputable company should have no problem showing you their fleet, equipment, and facilities via video call. Companies that refuse to show their location may be operating illegally or outsourcing jobs to unverified contractors.

Well-established movers typically have a fleet of trucks, branded uniforms, and a professional setup. If a company lacks an office, has unmarked vehicles, or operates from an unclear address, consider it a warning sign. Checking for a physical presence helps ensure the company is legitimate and accountable.

6. Understand Their Insurance and Liability Coverage

Insurance is crucial when hiring a moving company. Without it, you could be left covering the cost of lost or damaged items. Federal law requires interstate movers to offer two types of coverage:

• Released Value Protection: This is the default, free option, but it only covers $0.60 per pound per item. For valuable items, this coverage is inadequate.
• Full Value Protection: This costs extra but ensures movers either repair, replace, or compensate for lost or damaged belongings.

Ask the company for proof of insurance before signing any agreement. Reputable interstate movers in Boise should have cargo insurance, liability coverage, and workers’ compensation for their employees. If a mover avoids discussing insurance, doesn’t provide documentation, or tells you to rely on your homeowner’s insurance, take that as a red flag.

Some movers offer third-party insurance for extra protection, which may be worth considering for high-value items like antiques, electronics, or artwork. If you’re moving expensive belongings, ensure they are properly listed on the insurance policy.

A responsible moving company should explain coverage options in detail and give you a written copy of their insurance policy. If they’re vague or dismissive about coverage, find another mover.

7. Watch for Common Moving Scams

Scammers use deceptive tactics to take advantage of customers. Knowing how to recognize these scams can help you avoid being tricked.

Here are the most common moving scams:

• Lowball estimates: A company gives you an extremely low quote to secure your business, then demands extra fees once your belongings are loaded.
• Hostage situation: Movers refuse to deliver your items unless you pay unexpected charges.
• No written contract: A mover insists on a verbal agreement instead of a detailed written contract, making it easier for them to change prices.
• Fake business names: Some companies frequently change names to escape bad reviews and complaints.
• Large upfront deposits: Most reputable movers don’t require large deposits—if a company asks for one, it could be a scam.

So, to avoid scams, always:

• Check for a valid license and insurance
• Get a written estimate
• Verify their physical address
• Refuse to pay large upfront deposits

If something feels suspicious, trust your instincts and walk away.

8. Speak Directly with a Company Representative

Speaking to a real person from the moving company can reveal a lot about their credibility. A trustworthy company will have knowledgeable representatives who can answer your questions. So, before hiring movers, ask these questions to check moving company credibility:

• Are you licensed and insured? (They should provide their USDOT number or state license.)
• Can you provide a binding estimate? (This ensures no surprise charges.)
• How do you handle lost or damaged items? (A professional mover should have a clear claims process.)
• Do you use full-time employees or subcontractors? (Some companies outsource jobs to unverified third parties.)

Pay attention to how they respond. If a representative avoids answering questions, is vague, or rushes you to book, that’s a warning sign. A legitimate company should be transparent about its services, pricing, and policies. If you can’t reach anyone or only get generic answers, look for another mover.

9. Check Their Equipment and Moving Practices

The quality of a mover’s equipment can tell you a lot about their professionalism. Reputable movers invest in well-maintained trucks, quality packing materials, and trained staff.

Look for signs of legitimate operations:

• Branded trucks and uniforms: A professional company should have marked vehicles with their logo, not rented trucks.
• Well-maintained moving equipment: Reliable movers use dollies, furniture pads, and straps to protect your items.
• Trained employees: Ask whether the movers are full-time employees or temporary labor. Experienced movers handle items with care.

A red flag is when movers show up in unmarked trucks, without uniforms, and lacking proper moving equipment. This could mean they are unlicensed or outsourcing the job to unqualified workers. If you’re moving fragile or specialty items (like pianos or antiques), ask how they’ll handle them. Professional piano movers in Boise should have specific packing and transport procedures for delicate belongings. If they don’t have clear answers, reconsider hiring them.

10. Trust Your Instincts: Red Flags You Shouldn’t Ignore

Even if a moving company seems legitimate on paper, there are certain warning signs you should never ignore:

• High-pressure sales tactics: If a company pushes you to book immediately or claims a deal is expiring, they might be hiding something.
• Requests for large deposits: Most legitimate movers don’t require large upfront payments.
• Unclear contracts: If a mover refuses to provide a written agreement or avoids discussing specific terms, walk away.
• No physical address: A mover without a legitimate business location may not be trustworthy.
• Unmarked trucks or no uniforms: Professional movers should have branded trucks and employee uniforms.

If anything feels suspicious, trust your instincts. There are plenty of legitimate moving companies, so don’t settle for one that raises concerns. Always take your time researching, ask the right questions, and choose a company that makes you feel comfortable.

Making the Right Choice for a Secure Move

Choosing a moving company is a major decision, and taking the time to verify their credibility can save you from stress, unexpected costs, and potential scams. Reputable movers will have a strong track record, proper licensing, insurance coverage, and clear pricing. A reliable moving company should prioritize customer satisfaction, have trained employees, and use proper moving equipment. They will also be transparent about their policies and provide written estimates without hidden fees.

If a company avoids answering questions, pressures you to book quickly, or refuses to provide documentation, consider these red flags. Look for online reviews, check their USDOT number (for interstate movers), visit their office if possible, and speak directly with a company representative. These steps will help you check moving company credibility, weed out untrustworthy movers, and find professionals who care about their service.